Terms & Conditions

Scope

These terms apply to Gatrani Studio’s website and digital solution services for individuals, businesses, organizations and institutions. The exact scope, price and timeline of each project are set in a written quotation you approve.

Quotations and pricing

• A quotation is valid for 14 calendar days from its date.
• Once the quotation is accepted and the deposit paid, the price is fixed for the agreed scope and does not apply retroactively to earlier quotations.
• Scope changes or extra features need a separate quotation.
• The promo price (“GATRANI LAUNCH PROMO”) applies while the promo is active when the quotation is issued.
• Custom packages are priced by quotation; taxes follow applicable rules and are stated in the quotation.
• International quotations may be issued in USD; amounts are set manually per quotation, not auto-converted from Rupiah.

Hosting and domain

• The first year of hosting and domain is stated in each package; free benefits apply to the first 12 months only.
• Renewal costs follow the provider/registrar’s actual invoice and may differ from first-year pricing; Gatrani management fees are billed separately.
• Domains are registered in the customer’s name. Premium domains are excluded unless agreed.
• If hosting/domain is not renewed, the site may go offline per the provider’s policy.
• Business Advance uses a customer-owned hosting account; Business Deluxe uses Cloud/VPS per technical needs.

Revisions and warranty

• Revision rounds follow the package (Personal 1, Basic 2, Advance 3, Deluxe 3).
• A 30-day bug-fix warranty applies after launch. It is separate from maintenance plans and excludes new features or scope changes.

Ownership and licences

• Rights to project-specific deliverables (design, content you supply, custom code) transfer to you after full payment.
• Third-party libraries, fonts and assets remain under their own licences.
• Gatrani Studio may show launched work in its portfolio unless you ask otherwise in writing.
• All businesses and content in our demos are illustrative projects owned by Gatrani Studio, not real clients.

Customer responsibilities

The customer provides lawful materials (text, photos, logos) and is responsible for the right to use them. Late materials may shift the schedule.

Optional maintenance

Essential Care, Growth Care and Priority Care are separate subscription services with their own scope, as described on the Pricing page.

Cancellation and termination

Cancellation after work has started is calculated on work already done, and the deposit is not refunded for work in progress unless agreed otherwise in writing. Either party may end the engagement in writing; data and access will be handed over or migrated as agreed.

Limitation of liability

Gatrani Studio does not guarantee specific business results (such as traffic, search ranking or sales) and is not responsible for outages of third-party services such as hosting, registrars or WhatsApp beyond our control.

Changes

Terms may be updated; the version in force on your quotation date applies. This is not legal advice; we recommend legal review before relying on it as a final contract.